Frequently asked questions

Your eyes are precious and we want to keep you informed.
If you don’t find the answer you’re looking for, just get in touch.

Yes. To see one of the doctors at Heatherhill Eye Centre, we require a referral from your general practitioner (GP), optometrist or other specialist. Please note that while a referral from a GP or optometrist is valid for 12 months from the date of your consultation, a referral from another specialist is only valid for 3 months from the date of your consultation.

So that we have all the necessary information, it’s important to bring along:

  • A valid referral
  • Medicare card
  • Private health card
  • Any government issued health benefit cards e.g. pension card/healthcare card
  • Department of Veterans Affairs card
  • Current prescription glasses
  • A list of your current medications

Part of your consultation fee will be covered by Medicare. Payment of the account in full is required at the time of consultation and we are able to claim the Medicare portion of your account on your behalf at the time of your visit. Our administrative team will let you know the costs that may be incurred prior to your consultation.

DVA patient’s costs are fully covered by the Department of Veterans Affairs on production of a gold card.

All specialist eye doctors at Heatherhill Eye Centre use the health insurance funds ‘Known Gap’ systems which reduce your out of pocket costs significantly. However, you will still be out of pocket for your surgical procedure. We will provide you with a written quote prior to your surgery to ensure you’re aware of the costs involved and that there are no surprises.

Patients who don’t have private health insurance can elect to be self-funded patients. We’ll provide you with a written quote prior to your surgical procedure to ensure that you’re fully aware of the costs.

Yes. Workcover and TAC patients are welcome to see a doctor at Heatherhill Eye Centre, however the consultation fee is your responsibility and payable at the time of consultation. You’ll be able to claim this fee back from your employer or insurance company.

You’ll first see an orthoptist who’ll perform some eye examinations. You’ll then see the Ophthalmologist who’ll provide a diagnosis and discuss with you the treatment plans and options that would best suit your specific needs.

Dilating drops are used to enlarge your pupil so that the Ophthalmologist can get a much better view of your retina (back of the eye). When your pupil is dilated, more light enters the eye and as a result you may experience some glare. It may become difficult to focus and your vision will become blurred. You might feel more comfortable wearing sunglasses when leaving your appointment. The effects of these drops can last for 2-3 hours and so we suggest somebody drives you home from your appointment.

You may require a number of tests that look at different parts of your eye and measure different parts of your vision. The most common tests we perform are:

  • Visual Acuity
  • Intra Ocular Pressure
  • Visual Fields Test
  • Optic Coherence Tomography (OCT)
  • A-Scan
  • Corneal Topography

For more information on any of our tests or treatments just get in touch (03) 9783 3611 and we’ll give you all the details you need.